Return Policy

We stand behind our products!

We think you’re going to love your purchase. However, if you aren’t completely satisfied, you can return or exchange your item(s) within 30 days of purchase.

Been a bit longer? We’ve got you covered. You can return your purchase for store credit up to one year after your original purchase date.

To report a damaged product, quality or shipping issue, please contact our customer service team for assistance: admin@dunedale.com.

30-Day Money-Back Guarantee

Your satisfaction is our top priority. If you're not entirely happy with your purchase, you have the flexibility to return it within 30 days from the date you received it for a full refund. We understand that sometimes things aren’t quite what you expected, and we want to make it right.

Qualifying for a 30-Day Return

To ensure a smooth return process, please follow these simple guidelines:

Original Packaging: The item should be returned in the condition you received it. This means it needs to be in its original packaging, with all tags still attached, manuals included, and all accessories returned.
Proof of Purchase: Keep your receipt or any proof of purchase handy. This is important as we need it to verify your purchase and process your return.

Damaged or Defective Products:

Inspect your order upon arrival. If any item is defective, damaged, or incorrect, contact us immediately at admin@dunedale.com.

Return Eligibility

Returns must include all original packaging, tags, and accessories.
We accept returns within the warranty or guarantee period only.

Initiating a Return

Contact Us: Begin the return process by reaching out to our customer service team at admin@dunedale.com.
Return Shipping: Return shipping costs are the responsibility of the buyer.
Processing Refunds: We inspect all returns and will notify you about your refund status. Approved refunds are processed promptly, with a credit to your original payment method.

365-Day Warranty

At Dunedale, we take pride in the quality of our products. To ensure your peace of mind, we offer a comprehensive 365-day warranty on all items, guaranteeing reliability and durability.

Here's what we cover:

Component Defects If any part of the product fails due to a flaw in its components, it falls under our warranty coverage.
Manufacturing Defects: If the issue arises from the way the product was made, we consider it a manufacturing defect.
Normal Use Guarantee: We assure you that our products will perform as expected under typical usage conditions. This means using the product as it was intended without subjecting it to conditions or uses it wasn't designed for.

(Clarifying 'Normal Use': Normal use refers to the standard operation of the product as specified in its user manual or product guidelines).

What is Not Covered

To maintain the integrity of our warranty, the following are not covered:

Misuse: Damage resulting from improper use or handling.
Incorrect Procedures: Issues arising from not following the product's guidelines or instructions.
Tampering: Any problems caused by unauthorized modifications or repairs.
Incorrect Maintenance: Damage due to improper maintenance or care.
Physical Damage: Any physical damage that occurs after purchase.
Misadventures: Damage from accidents or unforeseen events.
Power Issues: Damage from power surges, spikes, or related electrical issues.
Lost Passwords: Issues arising from lost or forgotten product passwords.
Network Issues: Problems due to network compatibility, including incompatible modems.

Resolution Options

Upon validating a claim for the 365-day warranty, we will either replace the defective product or, if a replacement is not feasible, offer store credit equivalent to the value of the product.

Our 365-Day Warranty is designed to give you peace of mind that when you choose a Dunedale product, you are choosing quality and reliability. We stand behind our products and are committed to ensuring that they live up to the standards and expectations of our valued customers.

Customer Support

Our team is dedicated to assisting you throughout the return process. Don't hesitate to contact us at admin@dunedale.com for any queries or guidance.

Return Shipping Costs

Customers are responsible for return shipping costs.

Dunedale is not liable for damage or loss of items in transit. We recommend using a tracked delivery method.

Please Note: Our policy is subject to updates. Always check our website for the most current information.