FAQ

We process all orders within 48 hours of confirmation. Depending on your location, shipping times may vary, but due to current global circumstances, you can generally expect your order to be delivered in 8 to 15 days. We appreciate your understanding and are committed to delivering your items as quickly as possible.

After you place your order, we process it within 48 hours. Our carrier picks up parcels daily for transport to their facility. Given the current high volume and limited manpower, processing at the carrier's facility may take 1-5 days. Once your parcel is ready for shipment, we'll send a tracking number to your email, allowing you to follow your order's journey to your doorstep.

Absolutely! We are proud to offer global shipping options. No matter where you are in the world, you can shop with us. We deliver to all 195 countries, ensuring that our products are accessible to everyone, everywhere. Whether you're near or far, we're committed to getting your order to you.

As soon as your parcel is on its way, we'll send you an email notification. This email will include the name of the shipping carrier and your unique tracking number. For the latest and most accurate updates on your parcel's journey, we recommend visiting the official website of the carrier and entering your tracking number there. This will provide you with real-time information on the status and location of your order, ensuring you're informed every step of the way.

If you need any help or have questions, we're here to assist you. Please use the contact form available on our website to get in touch with our customer service team. They are dedicated to providing you with prompt and helpful responses, ensuring that your queries and concerns are addressed efficiently. Whether it's about an order, a product, or general inquiries, our team is ready to offer the support you need.

You are able to return your purchase for any reason within 30 days of receiving your order.

For comprehensive details, we encourage you to read our full return policy. Below is a summary of the key points to keep in mind:

• Time Frame for Returns: You must initiate the return of your product within 30 days of receiving your order.
• Condition of Apparel Products: Apparel must be in its original, unworn, and unwashed condition with all tags still attached.
• Condition of Other Products: Non-apparel items must be returned unused, in the same condition you received them, and in their original packaging.
• Refund Method: We issue refunds only to the original payment method used at the time of purchase.
• Exchanges: Please note that we do not offer exchanges as part of our returns policy.
• Return Shipping Costs: You are responsible for covering the return shipping fees. These fees are non-refundable.
• Product Condition Verification: We may request an image of the product to verify its condition before approving the return.

Remember, our customer service team is always available to guide you through the return process and answer any questions you may have.

Before initiating a return, we kindly ask you to thoroughly review our return policy to ensure that your item is eligible. The key requirement is that the product must be in its original, unused condition. Once you've confirmed this, please contact our customer service team. They will provide you with step-by-step guidance through the return process, making it as smooth and hassle-free as possible. Our team is here to ensure that your return is handled efficiently and to your satisfaction.

We sincerely apologize if you have received a damaged item. Please be assured that we are committed to resolving this issue for you.

To assist you efficiently, we ask that you provide us with the following:

• Your Order Number: This helps us quickly locate your order in our system.
• Photographic Evidence: Please send us clear photos showing the fault in the product. This is crucial for us to understand the issue and find the best resolution.

Once we receive this information, our team will promptly review your case and get back to you with a satisfactory resolution.

Additionally, if your item was damaged upon delivery, it's important to contact us within 7 days of receiving it, along with photographic evidence of the damage. This will enable us to address and resolve the matter swiftly for you.

Our customer service team is here to ensure that your concerns are taken care of to your satisfaction.

We strive to accommodate our customers' needs and are generally open to exchanges, but this depends on the type of product you've purchased.

• Health and Hygiene Concerns: Please understand that for health and hygiene reasons, certain items like undergarments and swimwear are not eligible for exchange.
• Product-Specific Exchanges: We cannot facilitate exchanges for a completely different product. For example, if you've purchased a hat, it cannot be exchanged for a shoe.
• Other Exchanges: For other items, we are willing to assist with exchanges within valid and reasonable grounds. Our goal is to ensure your satisfaction with our products.

Please note, if an exchange is agreed upon, you will be responsible for covering the return shipping fee. This fee is necessary for sending the original item back to us.

Our customer service team is available to guide you through the exchange process and answer any questions you may have. We're here to help make your shopping experience with us as smooth and enjoyable as possible.

Once your refund has been processed, you'll receive a notification email from us confirming this. The time it takes for the refunded amount to appear in your account typically ranges from 3-5 working days. This duration can vary depending on your card provider and the country you're in.

If, after this period, you haven't received your refund, please don't hesitate to get in touch with us. We're here to ensure that your refund is completed smoothly and will assist in resolving any issues that might arise. Your satisfaction and peace of mind are our top priorities, and we'll work diligently to sort out any concerns you may have regarding the refund process.

Ssafeguarding your personal information is a top priority. We employ several measures to ensure your data is secure:

1. Secure Website: Our website uses SSL (Secure Sockets Layer) encryption, which creates a secure connection between your browser and our servers. This means any information you enter on our site, such as your name, address, and credit card details, is encrypted and protected from interception.
2. Data Privacy Policies: We adhere strictly to data protection laws and guidelines. Your personal information is only used for the purposes you've consented to, such as processing your order and providing customer support.
3. Limited Access: Access to your personal data is limited to authorized personnel who need the information to perform their job functions, such as processing orders and customer service.
4. Regular Audits and Updates: Our systems undergo regular security audits and updates to ensure ongoing protection against new threats.
5. Payment Processing Security: We use trusted and secure payment gateways for transaction processing. Credit card details are not stored on our servers to further protect your financial information.

Your trust is important to us, and we're committed to continuously improving our security measures to keep your personal information safe.

Ensuring the security of your payment information is paramount to us. Here’s how we protect your payment details:

1. Secure Payment Gateways: We use only well-established, trusted payment gateways for processing transactions. These platforms specialize in secure processing of credit/debit card transactions and are compliant with the highest industry standards.
2. SSL Encryption: Our website is secured with SSL (Secure Sockets Layer) encryption, which means that any information you enter, including payment details, is encrypted during transmission. This protects your data from being intercepted by unauthorized parties.
3. PCI DSS Compliance: We adhere to the Payment Card Industry Data Security Standard (PCI DSS). This standard is a set of security protocols designed to ensure that all companies that accept, process, store, or transmit credit card information maintain a secure environment.
4. No Storage of Payment Details: For added security, we do not store your credit card details on our servers. You will need to enter your payment information each time you make a purchase, which is a measure to further protect your financial data.
5. Regular Security Audits: Our systems and processes undergo regular security audits to ensure they are robust and can effectively protect your payment information against emerging threats.

We understand the importance of secure transactions and are committed to providing a safe and reliable shopping experience. If you have any concerns about payment security, please don’t hesitate to contact our customer service team.