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Global Shipping Policy
At Dunedale, we're committed to delivering our innovative products directly to your doorstep, no matter where you are in the world. We believe that everyone should have access to our quality products without worrying about extra shipping costs. Here's everything you need to know about our shipping policy to ensure your shopping experience is as smooth and enjoyable as possible.
Free Worldwide Shipping
We are delighted to offer free shipping to all our customers, regardless of location. From the bustling streets of New York City to the serene landscapes of New Zealand, our goal is to bring Dunedale's products into your hands at no extra shipping cost.
Shipping Times
We understand that waiting for your order can be the hardest part of the shopping process. That's why we work diligently to get your items shipped as quickly as possible. Shipping times will vary depending on your specific location and product availability:
Estimated Delivery: Our shipping times range from 2 to 21 days, depending on your geographical location and the availability of the product you have ordered. We strive to process and dispatch each order promptly, ensuring that you receive your products within the estimated delivery window.
Track Your Order
Once your order is on its way, we'll provide you with a tracking number so you can follow its journey to your doorstep. This information will be sent to you via email, allowing you to stay updated on your order's status from dispatch to delivery.
Responsibility for Return Shipping Costs
While we are pleased to cover the shipping costs to send your order, please note that if you decide to return an item, the shipping costs for the return will be your responsibility. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive the returned item.
How to Return
For information on how to initiate a return, please refer to our Return Policy section. It outlines the steps you need to take to return a product, ensuring the process is as hassle-free as possible.
Contact Us
Should you have any questions about your order's shipping status, our shipping policy, or if you need assistance with tracking your order, please do not hesitate to contact our customer service team. We're here to help make your experience with Dunedale as enjoyable and satisfying as possible.